Issue description and system condition
We note what is not working and check the state of devices and connections.
CasaSmart service
Support and system expansion
We fix issues and help you add new functions.
Discuss this service
- Find the cause
- Resolve it
- Test the routine
The outcome you receive
Diagnosis and agreed remediation
We find the cause and agree the fix and its cost with you before starting.
Result verification and expansion advice
We check that the routine works again and suggest what could be improved.
What we clarify before work
What changed in your system
We establish when the issue started, which devices are involved and what changed beforehand. This helps us choose the right diagnostic approach.
More: Network and unified control- Which devices and apps you use — for example, Home Assistant, Aqara Home, eWeLink or Mi Home
- When the issue started and what changed before it
- Whether the system can be accessed remotely
From issue to a tested fix
- 1
You describe the issue
What is not working, when it started and which devices are involved.
- 2
We diagnose it
We choose the right diagnostic approach for your system.
- 3
We agree the fix
We explain the cause and agree the fix and its cost before any work.
- 4
We fix and test it
We test the routine with you and suggest what could be developed next.
How pricing works
How is the service priced?
After discussion we prepare a proposal separating equipment, work, additional components and terms. The final cost depends on scope and property.
Is a site visit needed?
Not always — we decide that after the first phone call. The initial phone conversation is free: we clarify what you need and prepare a proposal with the scope and cost. The on-site assessment is paid and credited towards the project under the agreed proposal.
How is the system handed over?
We demonstrate the controls, check the agreed functions and hand over access and the available documents. Support is specified in the proposal.
Let’s discuss your needs.
Describe what is not working and when it started. We will suggest the next step.