CasaSmart FAQ
Answers about products, installation, Home Assistant, orders and support.
CasaSmart
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Answers about products, installation, Home Assistant, orders and support.
CasaSmart is a brand of Evrinet SRL, a Moldovan company registered with IDNO 1005600059008, registered office str. Columna 153, Chișinău. The team consists of local-automation specialists certified in KNX and Home Assistant.
CasaSmart brings 5 years of smart-home installation experience in Moldova — from apartments with 5 devices to villas with dozens of devices on a Zigbee + KNX network.
It means the systems we install run on local hardware (Home Assistant on Raspberry Pi or mini-PC, Zigbee hubs). If the internet drops, the home keeps working. Cloud remains optional, not mandatory.
Yes — for Sonoff, Moes, IMOU, Gledopto, GVS (KNX), Anviz and LinknLink we hold official importer or authorized distributor status. For Aqara we work through an authorized European channel with EU warranty.
Matter, Zigbee 3.0, Thread, Wi-Fi, Bluetooth LE, KNX TP. We integrate with Home Assistant (recommended), Apple Home / HomeKit, Google Home, Amazon Alexa, Yandex Alice. We also build custom integrations via MQTT, REST API or ESPHome.
24-month warranty on every device we sell (double the 12-month legal minimum). For systems we install, post-sale technical support is included in the installation price: 24h technical responses via Telegram, on-site visits in Chișinău within 48h, optional remote telemetry via Home Assistant cloud.
Yes. We run a partner program for electricians, smart-home integrators, architects, and interior designers — wholesale pricing, dedicated tech support, and bulk-stock access. See the /b2b page or write to [email protected] with your company IDNO.
Yes — 30 days for no-questions-asked returns (Moldovan Law 105/2003 sets a 14-day minimum; we voluntarily extend). The product must be unopened or "like-new". Refund within 7 business days via the original payment method. For defective products: free exchange or in-warranty repair.
The showroom is at str. Columna 153, Chișinău, MD-2004. By car with parking in front of the building. By public transport: trolleybuses 2, 7, 22 (stop "Strada Columna"). 1.2 km from Central Square.
Cash on delivery in Chișinău, bank card on delivery via mobile POS, online card (Visa/Mastercard, Maib, Moldindconbank), bank transfer for legal entities with advance invoice.
We reply within a maximum of 2 business hours to phone / Telegram / WhatsApp, and within 24 hours to email. For complex technical requests (KNX projects, multi-room installations) a specialist calls back the same day.
We deliver and install across all of Moldova. Chișinău: 1-2 business days by our own courier; rest of the country: 2-4 days via partner couriers (Nova Poshta, Posta Moldovei). Installation can be scheduled in any locality.
Yes. Pre-sale technical consultation is free, either at the showroom or via video call. A specialist helps you pick the protocol (Zigbee/Matter/KNX), size the system, and avoid costly mistakes.
● CasaSmart · Chișinău
Send a request and a CasaSmart manager will guide you step by step.