Questions and answers
Buying, compatibility, installation and support.
Buying and delivery
How do I confirm availability?
Availability is checked for each product and quantity. A manager confirms stock or an estimated lead time before the order; reservation is agreed in the accepted proposal.
How is the order delivered?
We deliver across Moldova. Availability, delivery timing and cost are confirmed with a manager before order fulfilment.
When do I pay?
A website order is submitted for confirmation without charging your card. The payment method and final amount are agreed with a manager before payment.
What warranty is provided?
The warranty is at least 12 months. The exact period and conditions for equipment and installation work are stated in the sales documents and the accepted proposal. Further support is agreed for each project.
Can I return an item?
Yes, within 30 days. If an item is not faulty and you return it by choice, you pay the return shipping; for faulty or non-conforming items, the seller covers the costs. See the Returns, warranty and help page for details.
Smart home and installation
Can I start with one device?
Yes. We first check whether the function you want needs a hub, a power supply or actuators.
How do I check whether a device is compatible?
Send a request on the Compatibility page: pick a device from the shop or enter your own model and the system you want to connect it to. We check the specific combination, not just the protocol.
Does the interior need redoing?
Not for every solution. Options depend on existing wiring, equipment and access. We assess before selecting.
Does everything work without internet?
We design core automation for local control. Remote access, phone notifications, some voice services and integrations may require internet or additional subscriptions. Dependencies are explained for the chosen system.
Do you help with a system that is already installed?
Yes. Describe what is happening and give the exact device models. Terms for ongoing service are set out in the proposal.
Can I see how it works in person?
Yes, at the CasaSmart showroom: 153 Columna St, Chișinău. Visits are by appointment — call +373 76 004 003 or message us on Viber, WhatsApp or Telegram.
Is consultation paid?
The initial phone conversation is free: we clarify what you need and prepare a proposal with the scope and cost. The on-site assessment is paid and credited towards the project under the agreed proposal.
Tell us what you need.
Buy just a device, add installation, or hand the whole project over to us.